To protect both clients and employees, we kindly ask that you follow the instructions below for all your appointments until further notice. Please note, masks are currently required.
Please be mindful and keep a safe social distance of 2 meters. This includes interacting with our staff and other clients who may be seated during their service appointment. For everyone’s safety we have removed some seating in the waiting area.
When you arrive for your appointment please call to enter if doors are locked – we may be at capacity. If you’re visiting our Belmont Market location, currently due to COVID our Thrifty Food side entrance is closed. Please use the entrance off Merchant way. If you do not have the ability to send or receive calls or texts please inform us prior to your appointment. When entering the dispensary you will be asked to check-in, cleanse your hands, and then have a seat until escorted to your service. Hand sanitizer is positioned conveniently throughout the dispensary. To combat the virus from spreading we ask that you leave all personal items other than a small purse or wallet and required glasses in your vehicle.
Need to Know
Please wear a mask. Our staff will be wearing masks during your service just to add a level of safety due to the close proximity needed to perform some duties when adjusting glasses, taking measurements. Face shields as well may be used.
As much as we would love to catch up, conversations may be limited due to the fact we are both wearing masks.
We will be booking an extra 15 mins between clients to ensure all cleaning and sanitization protocols are met.
To keep our clients and staff safe, you may be tested by a contactless forehead thermometer prior to your entry into the dispensary
Until further notice will NOT be offering coffee, tea, water, candy, or magazine.
Any beverage brought into the dispensary must be in a sealed container.
Food or snacks will not be permitted.
All entries into the dispensary require “call to enter” so we can limit the number of patients in the dispensary at one time and maintain the social distancing requirements.
The Social Bubble
Unfortunately you must attend your appointment by yourself or limited to one household member. This means support or accompaniment by children, family members or friends will not be permitted during your service unless prior arrangement has been made. It is acceptable for a parent or guardian to escort two children under the age of 12 during their service under these circumstances,
- If you are in self-quarantine or have been outside of Canada or in contact with any family/friends who have traveled outside of Canada in the last 2 weeks, please let us know immediately so we can arrange for alternate timings for your appointments.
- Most importantly, please cancel your appointment if you are sick or not feeling well. Rest assure you will not be charged a cancellation fee for doing so.
Thank you for your understanding and support. To see all our COVID-19 updates click here.